March 19, 2012
About the author : Edward is one of Africa’s young software entrepreneurs. He is a co-founder of an Internet start-up in Ghana and loves poetry.
World’s leading manufacturer of mobile devices, Nokia has launched 2 new Care centres in Accra. The centres are located in Asylum Down Roundabout and the Circle Mobile market. Speaking at the launch event the Deputy Minister for Greater Accra Nii Djamah Vanderpuye commended Nokia for its track record of producing durable reliable and innovative phones. He said the opening of Care Centres in Accra underscores the value Nokia places on customer satisfaction. The Deputy Minister who was Special Guest of Honour at the occasion identified with the challenges of counterfeiting that have become prevalent in the mobile industry. Problem with the relevant agencies, he was confident that Nokia’s approach of providing superlative after-sales service to owners of genuine Nokia phones will help win the war against counterfeiting. Mr. Vanderpuye called on Nokia to continue in its leadership role in the mobile industry. On his part the Head of Nokia Care for West Africa, Mr. Silvin Sinan said the decision to open more Care Centres in Accra was due to the need to bring after-sales service closer to the people through walk-in experience. He said
Nokia was determined to provide first class repair services using genuine Nokia parts, technology and tools to fix genuine Nokia devices. The Nokia Customer Care boss said Nokia had a strategy of recruitment, training and equipping of Ghanaians to offer the world class Nokia Care Services in all its care centres. He said customers can go online and get online support such as software upgrade
and learn more about products – www.nokia.com/support
The highpoint of the event was the official presentation of 2 Nokia Asha 303 to the Honorable Deputy Minister by Mr. Sinan. While receiving the phones, Mr. Vanderpure thanked Nokia for the gesture. He said he has always been a fan of Nokia and would continue to use Nokia devices principally because of their Mr. Vanderpuye said while government will strive to confront the durability. After the commissioning of the Care Centre in Asylum Down, select journalists were taken on a tour of the other Care Centres across Accra.